Our Complaints Procedure

Rest assured that we always endeavour to provide the best service and products for our customers.

However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.  In this unlikely event please contact us by email to nj@ogs.co or in writing to Nicola Jones, Oil Gas Safe Uk Ltd, Oakfields ,Woodbank Lane, CHESTER CH1 6JD.

We aim to respond within 7 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
As a Which? Trusted trader we have a range of support services available to us and our customers.  One of these services is access to an independent Alternative Dispute Resolution (ADR) service, which enables our customers to see an impartial review of a complaint in the unlikely event that we are unable to resolve it between ourselves.